Curbside Service

How do I request items?

The quickest and easiest way is to place a hold online. If you do not remember your login, or need assistance placing holds, you can reach us by email, online chat, or by phone during Library hours, 231.758.3100, press 2.

When and how long does it take before I can pick up my items?

  • Curbside Hours: Monday – Friday 10:00 am – 6:00 pm; Saturday 10:00 am – 5:00 pm and Sunday 12:00 p.m. – 5:00 p.m.
  • You will receive notification that your item(s) is ready by either phone, email, or text. Please allow at least 24 hours for your requests to be processed.

Can we request items from other libraries?  Are all Petoskey items available?

Yes, borrowing between our local libraries, and through many MeLCat libraries, has resumed. Other items available for curbside pickup include Library of Things items, tax forms, and print jobs. We can also send faxes, notarize documents, and make photocopies for you.

How do I pick up my requested items?

After you receive notification that your item is ready:

  • Park in front of the main door at 500 E Mitchell Street and call us at 231.758.3100, press 1, or text “Here” to 231.769.2316.
  • To observe social distancing and safety precautions, we suggest wearing a mask even though you are in your car. For your protection and ours, library staff will also be wearing masks.
  • Please pop your trunk and we will place the items in your trunk. If that is not an option, we will place them in the backseat on the passenger side. All items will come with a checkout receipt.
  • If you will pick up your items on foot, please call 5 minutes ahead and we will bag and label your items with your last name and place outside the front doors.

 How do I return library items?

  • All items may be dropped off in the drive-thru book return box in the alley behind the Library, or in any of our off-site book returns. Please do not attempt to return any items to library staff directly, as we will be observing social distancing measures.

What if I don’t have a library card?

  • To determine if you’re eligible for a Petoskey District Library card click here. Ready to register? Fill out this form! Staff will contact you within 24-48 hours with information about your library card.
  • Have a card, but can’t find it? You can pick up items without your card.

How are you protecting library staff & the public?

Staffing at the library has been reduced to minimum levels with limited staff on-site during operating hours. Staff are exercising proper social distancing protocols, practicing excellent hygiene, and wearing necessary personal protective equipment when handling items. The public is reminded to stay home when sick, practice good hygiene, including wearing a mask, and practicing social distancing when visiting the library. The library will provide sanitizing stations and disposable masks and gloves if needed. The library’s air filtration system continually brings in fresh air and was upgraded to include hospital grade filters.

Other efforts to keep patrons safe include the installation of automatic door openers and touchless faucets in all public restrooms. Restroom toilets and paper towel dispensers went touchless prior to the pandemic. These upgrades have been on the library’s wish list for some time. “The time was definitely right to move these important updates up to the top of the list. Not only does this help make the bathrooms more accessible, patrons can avoid high touch point surfaces, which is so important as we work to keep each other as safe as possible,” said Facility Manager Neil Ahrens.

All guests over the age of four are required to wear face masks while visiting the building. Numerous signs and decals, plus the removal of some seating, help visitors and staff practice social distancing. Newly installed Plexiglas barriers help protect the staff and patrons at each service desk, and hand sanitizing stations and latex gloves are placed throughout. Since reopening, the library has gladly provided masks to anyone who is without.

When will the building reopen to the public? Are meeting rooms available?

The Library reopened to the public on Monday, June 22, 2020. The small meeting room, large meeting room and the lower level classroom are available for walk-in use, or reservations. The small meeting room seats up to 4 people from multiple households, the large meeting room seats up to 4 people from multiple households, and the classroom seats up to 10 people from multiple households. The Carnegie Building, located at 451 E Mitchell, can be reserved for up to 25 people from multiple households.